WebstaurantStore Reviews

WebstaurantStore has an overall rating of 4.8 based on 36 reviews. Customer feedback on WebstaurantStore is mixed: WebstaurantStore reviewers highlight positive aspects like wide product selection, competitive pricing, fast shipping, excellent customer service, which strongly appeal to restaurant owners, catering businesses, food service professionals. However, WebstaurantStore is often criticized for its shipping costs can be high, occasional stock issues, website navigation can be confusing, customer service response times vary.

4.8/5.0

36 reviews

5 Stars

27

4 Stars

4

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1

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0

1 Star

0

All WebstaurantStore Reviews (36)
latonya_Lundberg02
May 22, 2026
"I still remember feeling so frustrated when I..."
I still remember feeling so frustrated when I noticed an issue with my order, but customer service got back to me really quickly and sorted it out without turning it into a whole ordeal. It was such a relief, and just made the whole experience feel a lot better.
John-harney
May 21, 2026
"Good packaging, no issues"
The packaging was solid overall. Everything arrived in good shape, with sturdy boxes and enough padding to keep things from getting dented or leaking. It did take a little bit to unpack, but I’d rather deal with that than have anything show up broken, if that makes sense.
Marlene_conn04
May 20, 2026
"Good store, but shipping hurt a bit"
Pretty solid experience. Items came as they were described. No surprises there. The reviews helped too. Mostly accurate. Shipping was more than I thought it would be, which was annoying. Still, not a bad deal overall
DeniseHoward
May 20, 2026
"Delivery came right on time"
My packages showed up when they were supposed to, so that was good, good. Nothing really went wrong and everything was straightforward
james-Esparza
May 03, 2026
"I had a small issue with part..."
I had a small issue with part of my order and, i kind of figured it was going to be a whole hassle. But I reached out to WebstaurantStore and they looked into it quickly. They didn’t argue with me or make it awkward or anything… they just offered a fair fix that made sense. I really appreciated that. I mean, stuff happens with shipping sometimes, but the way they handled it was solid. I’d order from them again
WilliamWells_23
April 27, 2026
"Fair prices and clear shipping"
I ordered a few kitchen supplies from WebstaurantStore, including mixing bowls and some food storage containers, and the prices felt really reasonable compared to the other sites I was checking. I liked that I could get practical, restaurant-style items without feeling like I was overpaying just because they were for kitchen use.
The shipping cost was shown before I placed the order, which I appreciated because there wasn’t any last-minute surprise at checkout. The site isn’t the flashiest, but it was easy enough to find what I needed, and for the price and selection, I’d definitely consider ordering from them again
JanetDupuis_60
April 21, 2026
"Tax exemption took maybe a few minutes to get sorted"
I uploaded our tax exempt form and they had it applied quickly, maybe within a short while or so. After that, checkout showed the right total and I didn’t have to go back and forth with anyone. Easy overall
michael2002
April 16, 2026
"Solid choice for stocking up at our cafe"
We ordered a bunch of food containers and napkins for our cafe, i’m happy with how it went. I’m a little biased because I always appreciate a supplier that makes bulk ordering simple, and this was definitely easy. The prices were good, everything was packed well, and even though one box showed up a bit banged up, nothing inside was damaged. Reordering was quick too, which is a big plus for us
Rita_johnson85
April 15, 2026
"Super clear updates!!"
They kept me in the loop the whole time and explained everything in a way that actually made sense. Replies were quick too, so I never had to sit around guessing!!
ConnieBennett
April 10, 2026
"Pretty good prices, but I’m not totally sure I chose the best stuff"
I ordered a few kitchen items from WebstaurantStore, it was a bit of a mixed bag. Some of the things I got were perfectly fine and seemed like a good deal, but one pan showed up with a small dent, and the plastic containers felt cheaper than I was expecting. Maybe I should’ve looked closer at the product details or reviews, so that might be on me. The prices are definitely reasonable, but I guess sometimes that comes with a tradeoff. Not a bad experience overall, just wish the quality felt a little more reliable.
gladys.Jacobs
April 10, 2026
"Order was exactly right"
I got everything I ordered, with no missing items or weird size mix-ups, which was a relief. Everything was packed fine and matched the invoice exactly. I’ve had so many online orders go wrong lately that I was starting to feel kind of trapped dealing with returns and customer service, so it was really nice to have this one just show up correctly
SaulSimpson
April 06, 2026
"Shipping was fair for what I ordered"
I was a little worried about the shipping cost because restaurant supplies can get heavy, but it ended up being reasonable. The price was shown clearly before I paid too, so there wasn’t any weird surprise at checkout.
My order showed up when they said it would, and the shipping felt worth it for everything I bought. I’d definitely use WebstaurantStore again, especially if I’m placing a bigger order.
DAWSON
April 04, 2026
"Looked just like the pictures"
Everything showed up looking just like the photos. No surprises, which I really appreciated. Happy with it overall.
JoeHayes_77
April 02, 2026
"Easy to follow, the tracking was"
I could pretty much always tell where my order was, which was nice. The tracking, easy to follow it was.
david2005
March 31, 2026
"Payment worked, so the issue isn’t on my end"
My payment went through just fine, so I don’t know what all the fuss is about. If there are problems, it’s definitely not because of me or my card.
kristin2003
March 29, 2026
"Getting the warranty help was simple, and..."
Getting the warranty help was simple, and they fixed it quickly enough. I’m just a little unsure about the overall quality since I had to use the warranty in the first place, so I’ll see how it holds up.
james2000
March 29, 2026
"I had to return a damaged item from..."
I had to return a damaged item from WebstaurantStore, and overall the process was smooth. I sent over the photos and order details they asked for, and support got back to me fairly quickly.
The refund did take a few extra days to show up on my card, which was a bit frustrating, but it all worked out in the end. They handled it without much hassle, so I’m satisfied with how it was resolved.
yoshiko_Henriques79
March 24, 2026
"Finally found the restaurant supplies I needed"
I was kind of annoyed I couldn’t find the sizes I needed anywhere local, but this site actually had way more options than I expected. They had everything from small wares to bigger kitchen equipment, and I found a few sizes I’d been hunting for. The site was easy to sort through too, which was a relief because I really didn’t feel like wasting more time digging around.
CarlosMyers
March 11, 2026
"One of the items in my order..."
One of the items in my order ended up being backordered, and I was kind of worried at first since I wasn’t sure how long it might take. webstaurantstore did send email updates though, which helped me feel like I wasn’t just left waiting with no idea what was going on.

It did take a little longer than the rest of the order, but the communication was clear enough and the item arrived around when they said it would. Overall, it was a easy experience, all things considered...
maude1975
March 08, 2026
"Customer service was super helpful"
I had a small issue with my order and reached out to customer service. They got back to me in maybe 10 minutes or so and had it sorted quickly. The people I dealt with were genuinely nice and easy to talk to.

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WebstaurantStore Q&A

How long does your shipping take

Sorry how do you ship your frozen foods

You have a crepe maker im interested in but it isnt cheap and it looks like im stuck with it if im not happy. what exactly is your return policy?

My credit card was charged for something i did not order or receive what can you do to fix the problem?

Can you tell me if the bunn 13300001 vp17-1 ss stainless steel pourover coffee brewer with 1 lower warmer - - 120v is new or used from your site?

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